Best Broker
Winner: Jukes Insurance Brokers
Highly Commended: The Insurance Surgery
Best Insurer
Winner: Napo Pet Insurance
Highly Commended: Covéa Insurance
Best Insurtech
Winner: InsureTec.com Ltd
Highly Commended: Flock Limited
Contact Centre Award
Winner: Kindertons
Highly Commended: Kingsbridge Contractor Insurance
Repairer Award
Winner: The Vella Group
Highly Commended: Shine
Service Provider
Winner: Sedgwick
Highly Commended: Urban Jungle
Giving it Back to Charity
Winner: S&G Response
Highly Commended: Minster Law
Social CX
Winner: Protex Financial
Highly Commended: Peaccce and Car QR
Retention & Loyalty
Winner: Protex Financial
Highly Commended: Jukes Insurance Brokers
Above & Beyond
Winner: Napo Pet Insurance
Highly Commended: The Insurance Surgery
Best Customer-centric Culture
Winner: LexisNexis Risk Solutions
JOINT Highly Commended: Esure Group AND FloodFlash Limited
Best Customer Service Product
Winner: Ascend Broking Group Ltd
Highly Commended: Motor Repair Network
Outstanding Customer Journey
Winner: National Windscreens
Highly Commended: Coverdrone
Fight Against Fraud
Winner: Sedgwick
Highly Commended: Clearspeed
Learning & Development
Winner: Auger Site Investigations
Highly Commended: SJL Insurance Services
Customer Experience in a Crisis
Winner: GT Motive
Highly Commended: Sedgwick
Best Vulnerable Customer Initiative
Winner: Covéa Insurance
JOINT Highly Commended: AICL (Saga Group) & CoreLogic AND Petsure
CX Partnership
Winner: Romero Group
JOINT Highly Commended: AICL (Saga Group) & CoreLogic AND GT Motive and S&G Response
A huge congratulations to all of the 2023 winners, highly commended
and everyone who made this year's shortlist!
H