top of page

Best Broker

Winner: Jukes Insurance Brokers

Highly Commended: The Insurance Surgery

Best Insurer

Winner: Napo Pet Insurance

Highly Commended: Covéa Insurance

Best Insurtech

Winner: InsureTec.com Ltd

Highly Commended: Flock Limited

Contact Centre Award

Winner: Kindertons

Highly Commended: Kingsbridge Contractor Insurance

Repairer Award

Winner: The Vella Group

Highly Commended: Shine

Service Provider

Winner: Sedgwick

Highly Commended: Urban Jungle

Giving it Back to Charity

Winner: S&G Response

Highly Commended: Minster Law

Social CX

Winner: Protex Financial

Highly Commended: Peaccce and Car QR

Retention & Loyalty

Winner: Protex Financial

Highly Commended: Jukes Insurance Brokers

Above & Beyond

Winner: Napo Pet Insurance

Highly Commended: The Insurance Surgery

Best Customer-centric Culture

Winner: LexisNexis Risk Solutions

JOINT Highly Commended: Esure Group AND FloodFlash Limited

Best Customer Service Product

Winner: Ascend Broking Group Ltd

Highly Commended: Motor Repair Network

Outstanding Customer Journey

Winner: National Windscreens

Highly Commended: Coverdrone

Fight Against Fraud

Winner: Sedgwick

Highly Commended: Clearspeed

Learning & Development

Winner: Auger Site Investigations

Highly Commended: SJL Insurance Services

Customer Experience in a Crisis

Winner: GT Motive

Highly Commended: Sedgwick

Best Vulnerable Customer Initiative

Winner: Covéa Insurance

JOINT Highly Commended: AICL (Saga Group) & CoreLogic AND Petsure

CX Partnership

Winner: Romero Group

JOINT Highly Commended: AICL (Saga Group) & CoreLogic AND GT Motive and S&G Response

A huge congratulations to all of the 2023 winners, highly commended

and everyone who made this year's shortlist!

H

bottom of page