Best Broker

Winner: Jukes Insurance Brokers

Highly Commended: The Insurance Surgery

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Best Insurer

Winner: Napo Pet Insurance

Highly Commended: Covéa Insurance

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Best Insurtech

Winner: InsureTec.com Ltd

Highly Commended: Flock Limited

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Contact Centre Award

Winner: Kindertons

Highly Commended: Kingsbridge Contractor Insurance

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Repairer Award

Winner: The Vella Group

Highly Commended: Shine

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Service Provider

Winner: Sedgwick

Highly Commended: Urban Jungle

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Giving it Back to Charity

Winner: S&G Response

Highly Commended: Minster Law

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Social CX

Winner: Protex Financial

Highly Commended: Peaccce and Car QR

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Retention & Loyalty

Winner: Protex Financial

Highly Commended: Jukes Insurance Brokers

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Above & Beyond

Winner: Napo Pet Insurance

Highly Commended: The Insurance Surgery

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Best Customer-centric Culture

Winner: LexisNexis Risk Solutions

JOINT Highly Commended: Esure Group AND FloodFlash Limited

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Best Customer Service Product

Winner: Ascend Broking Group Ltd

Highly Commended: Motor Repair Network

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Outstanding Customer Journey

Winner: National Windscreens

Highly Commended: Coverdrone

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Fight Against Fraud

Winner: Sedgwick

Highly Commended: Clearspeed

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Learning & Development

Winner: Auger Site Investigations

Highly Commended: SJL Insurance Services

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Customer Experience in a Crisis

Winner: GT Motive

Highly Commended: Sedgwick

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Best Vulnerable Customer Initiative

Winner: Covéa Insurance

JOINT Highly Commended: AICL (Saga Group) & CoreLogic AND Petsure

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CX Partnership

Winner: Romero Group

JOINT Highly Commended: AICL (Saga Group) & CoreLogic AND GT Motive and S&G Response

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A huge congratulations to all of the 2023 winners, highly commended

and everyone who made this year's shortlist!

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H