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2024 winners

Best Insurer

Highly Commended: Coverdrone
Winner: Zurich Insurance

Best Broker

Highly Commended: Business Insurance Solutions Limited

Winner: Bennetts Motorcycling Services Ltd

Best Insurtech

Highly Commended: Clearspeed

Winner: Yulife

Contact Centre Tech

Highly Commended: FMG

Winner: SBS Insurance Services Ltd

Best Repairer

Highly Commended: Plastic Surgeon Fine Finisher

Winner: The Vella Group

Service Provider

Highly Commended: WNS

Winner: APRIL International

Giving it Back to Charity

Highly Commended: Ninety Innovation

Winner: Markerstudy Group

Best Customer Team

Highly Commended: S&G Response

Winner: Zurich Insurance Company- Claims Customer Team

Retention & Loyalty

Highly Commended: Fluffy AND Sapiens International Corporation

Winner: Bennetts Motorcycling Services Ltd

Above & Beyond

Highly Commended: Kindertons Group

Winner: Covea Insurance

Best Customer-centric Culture

Highly Commended: Bennetts Motorcycling Services Ltd AND Urban Jungle Insurance

Winner: Allianz

Best Customer Service Product

Highly Commended: LexisNexis Risk Solutions

Winner: Inshur

Outstanding Customer Journey

Highly Commended: RightIndem

Winner: Yulife

Fight Against Fraud

Highly Commended: Charles Taylor

Winner: LexisNexis Risk Solutions

Learning & Development

Highly Commended: Ascend Broking Group

Winner: Gemini Accident Repairs

Customer Experience in a Crisis

Highly Commended: Clegg Gifford & Co Limited

Winner: Corporé

Best Vulnerable Customer Initiative

Highly Commended: BIBA

Winner: ARK Venture Studios

CX Partnership

Highly Commended: AXA & Ninety Innovation

Winner: Lloyd’s and Vitesse

Outstanding Achievement of the Year

Winner: Hannah Gurga

Lifetime Achievement Award

Winner: Steve Treloar

A huge congratulations to all of the 2024 winners, highly commended

and everyone who made this year's shortlist!


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