Best Insurer

Highly Commended: Coverdrone
Winner: Zurich Insurance

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Best Broker

Highly Commended: Business Insurance Solutions Limited

Winner: Bennetts Motorcycling Services Ltd

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Best Insurtech

Highly Commended: Clearspeed

Winner: Yulife

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Contact Centre Tech

Highly Commended: FMG

Winner: SBS Insurance Services Ltd

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Best Repairer

Highly Commended: Plastic Surgeon Fine Finisher

Winner: The Vella Group

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Service Provider

Highly Commended: WNS

Winner: APRIL International

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Giving it Back to Charity

Highly Commended: Ninety Innovation

Winner: Markerstudy Group

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Best Customer Team

Highly Commended: S&G Response

Winner: Zurich Insurance Company- Claims Customer Team

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Retention & Loyalty

Highly Commended: Fluffy AND Sapiens International Corporation

Winner: Bennetts Motorcycling Services Ltd

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Above & Beyond

Highly Commended: Kindertons Group

Winner: Covea Insurance

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Best Customer-centric Culture

Highly Commended: Bennetts Motorcycling Services Ltd AND Urban Jungle Insurance

Winner: Allianz

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Best Customer Service Product

Highly Commended: LexisNexis Risk Solutions

Winner: Inshur

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Outstanding Customer Journey

Highly Commended: RightIndem

Winner: Yulife

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Fight Against Fraud

Highly Commended: Charles Taylor

Winner: LexisNexis Risk Solutions

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Learning & Development

Highly Commended: Ascend Broking Group

Winner: Gemini Accident Repairs

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Customer Experience in a Crisis

Highly Commended: Clegg Gifford & Co Limited

Winner: Corporé

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Best Vulnerable Customer Initiative

Highly Commended: BIBA

Winner: ARK Venture Studios

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CX Partnership

Highly Commended: AXA & Ninety Innovation

Winner: Lloyd’s and Vitesse

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Outstanding Achievement of the Year

Winner: Hannah Gurga

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Lifetime Achievement Award

Winner: Steve Treloar

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A huge congratulations to all of the 2024 winners, highly commended

and everyone who made this year's shortlist!

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H