categories

Nominations have now closed.

Shortlist due be announced on Wednesday 7th Dec! 

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Best Broker

Outstanding customer service doesn’t come by chance, tell us what sets you apart and how exceptional customer service is entrenched in everything you do. We want to hear about the success of your CX strategy on both your customers and overall business. 

 
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Best Insurer

Outstanding customer service doesn’t come by chance, tell us what sets you apart and how exceptional customer service is entrenched in everything you do. We want to hear about the success of your CX strategy on both your customers and overall business. 

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Best Insurtech

How are you modernizing the customer journey and meeting emerging customer expectations?  As companies strive to create a 360-degree customer view how are you capturing and utilising customer activity across multiple touch points.  

 
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Contact Centre Award

Open to inhouse or out-sourced contact centres. As the frontline of customer service how is your contact centre delivering remarkable standards and care in ‘moments that matter’. How have you invested in your contact centre across people, technology and operations in order to develop an exception customer care strategy. 

 
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Repairer Award

Good customer service is precious tell us how you have prioritized your customer experience and built a strong reputation within both your customer and partner communities. How are you delivering a remarkable experience and leveraging technology to do so?

 
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Service Provider

Outstanding customer service doesn’t come by chance, tell us what sets you apart and how exceptional customer service is entrenched in everything you do. Tell us about your innovative products or services that have improved the customer experience.

 
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Law Firm of the Year

Outstanding customer service doesn’t come by chance, tell us what sets you apart and how exceptional customer service is entrenched in everything you do. How are you ensuring clear and regular communication so customers feel reassured and how is this translating into lasting relationships?

 
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Giving it Back to Charity

Showing you care matters! How have you engaged your team in your values, as well as communicating to your customers that you are a socially-responsible organisation. Let’s celebrate your charity achievements!

 
 
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Social CX

Are you best in class on social? As customer expectations change how have you incorporated social media into your CX strategy? How have you utilised social media to entertain, engage and inform your customers? How have you adapted in order to meet the needs of customers expectation for real time responses.

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Retention & Loyalty

Are you winning the hearts of your customers? How are you inspiring customer loyalty through your CX offering? What methods are you using to strengthen and maintain these relationships.

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Above & Beyond

Delivering the ‘WOW’ level of customer service.  Tell us about a time when you have exceeded your customer’s expectations. You can include instances of isolated, major or extraordinary issue resolution in the form of a case study if you wish. Show us how an ability to think outside the box addressed your customer’s needs.

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Best Customer-Centric Culture

Show us how customer service is an attitude not a just a department. How has customer-centricity become part of your DNA and how are you measuring your outcomes and successes? How do you empower your team to allow them autonomy and responsibility for decision-making in order to deliver exceptional CX.

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Best Customer Service Product

Are you listening? How have you listened to your customers’ needs and as a result delivered a product which has had a positive impact or increased efficiency for your customers.  We want to celebrate a product that has shown innovation and successful integration. 

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Outstanding Customer Journey

Are you delivering seamless experiences to your customers across all channels and touchpoints, from enquiry to conclusion? How are you utilising the customer journey to ensure you’re CX strategy is delivering continuously high standards. 

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Fight Against Fraud

How have you created a balance between CX and fraud protection, ensuring speed and efficiency for customers’ whilst ensuring they are protected throughout the customer journey. Have you adopted innovative fraud methods that are worthy of celebrating?

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Learning & Development

Every day’s a school day! We want to celebrate your commitment to motivation, training, progression and career development initiative’s and how this commitment is reflected in the customer experience?

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Customer Experience in a Crisis

Have you demonstrated heroic resolution in times of crisis? During times of heightened anxiety and stress how have you ensured clear communications and successful outcomes. The judges welcome specific case studies.

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Best Vulnerable Customer Initiative

This award shows your commitment to identifying and appropriately supporting clients in times of vulnerability. How can you instil an empathetic culture which delivers a genuine connection and understanding to your customers. 

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CX Partnership

Team work makes the dream work! We want to hear about your successful partnership journey. What positive outcomes has the collaborative partnership had on your customer experience? 

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right people, right skills, right techno