JUDGES

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CHAIR JUDGE

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Donna Scully
Joint Owner/Director
Carpenters Group

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Neil Bayton
Head of Partnerships - UK,IE & ANZ
Trustpilot

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Leigh Hopwood
CEO, CCMA (Call Centre Management Association)
Non-Executive Director & Vice Chair, Chartered Institute of Marketing

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Andrew Gibbons
Managing Director at Mason Owen Financial Services Ltd
Chair of the Industry Claims Group for BIBA

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Andrew McMillan
Director
Engaging Service

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Ian Golding
Global Customer Experience Specialist
Customer Experience Consultancy Ltd

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Philipp Kristian CSP 
Humanising Transformation and Simplifying Innovation with Trusted Futurism
TEDx Speaker, Author of The Trust Economy and RESET

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Zhecho Dobrev
Principal Consultant
Beyond Philosophy

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Gerry Brown
CEO
The Customer Lifeguard

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Ben Welsh
Director at Certus Communications
Director at ACSO

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Kate Hardcastle MBE
a.k.a. The Customer Whisperer
Founding Partner - Insight with Passion

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Karen Houseago​
Head of Insurance
Consumer Intelligence Ltd

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Chris Weeks
Director
The National Body Repair Association (NBRA)

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Matthew Connell
Director of Policy and Public Affairs
Chartered Insurance Institute - (CII)

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Ben Wilson
Director of Corporate Affairs & Climate Change
Association of British Insurers (ABI)

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Cheryl Graham
Service Strategy Manager – Digital Service, CX & Tech Futures, Sky Group Service Management – Group Technology & Co-Chair - TECHWomen

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Jason Lea
Strategic Account Manager
BASF

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Daryn Robinson
Technical Director - CX Transformations

AllThingsCX