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SPONSORS
JUDGES
CHAIR JUDGE
Donna Scully
Joint Owner/Director
Carpenters Group
Neil Bayton
Head of Partnerships - UK,IE & ANZ
Trustpilot
Leigh Hopwood
CEO, CCMA (Call Centre Management Association)
Non-Executive Director & Vice Chair, Chartered Institute of Marketing
Andrew Gibbons
Managing Director at Mason Owen Financial Services Ltd
Chair of the Industry Claims Group for BIBA
![Andrew McMillan Kurn_190103-0325[2].jpg](https://static.wixstatic.com/media/752bc8_636d17b57bf44b2bb96d28ea8fde9fb8~mv2.jpg/v1/crop/x_931,y_312,w_1075,h_1063/fill/w_205,h_203,al_c,q_80,usm_0.66_1.00_0.01,enc_auto/Andrew%20McMillan%20Kurn_190103-0325%5B2%5D.jpg)
Andrew McMillan
Director
Engaging Service
Ian Golding
Global Customer Experience Specialist
Customer Experience Consultancy Ltd
Philipp Kristian CSP
Humanising Transformation and Simplifying Innovation with Trusted Futurism
TEDx Speaker, Author of The Trust Economy and RESET
Zhecho Dobrev
Principal Consultant
Beyond Philosophy
Gerry Brown
CEO
The Customer Lifeguard
Ben Welsh
Director at Certus Communications
Director at ACSO
Kate Hardcastle MBE
a.k.a. The Customer Whisperer
Founding Partner - Insight with Passion
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Karen Houseago
Head of Insurance
Consumer Intelligence Ltd
Chris Weeks
Director
The National Body Repair Association (NBRA)
Matthew Connell
Director of Policy and Public Affairs
Chartered Insurance Institute - (CII)
Ben Wilson
Director of Corporate Affairs & Climate Change
Association of British Insurers (ABI)
Cheryl Graham
Service Strategy Manager – Digital Service, CX & Tech Futures, Sky Group Service Management – Group Technology & Co-Chair - TECHWomen
Jason Lea
Strategic Account Manager
BASF
Daryn Robinson
Technical Director - CX Transformations
AllThingsCX
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