2022 winners

Retention and Loyalty

Highly Commended: Tempcover Ltd.
Winner: Vetsure Pet Insurance



Best Use of Company Feedback

Highly Commended: By Miles

Winner: Synectics Solutions


Best Customer-centric Culture

Highly Commended: Emerald Life Limited

Winner: Covéa Insurance


Best Insurtech

Highly Commended: Claim Technology

Winner: FloodFlash


Best Customer Service Product

Highly Commended: Plastic Surgeon Fine Finishers

Winner: Marmalade 


Outstanding Customer Journey

Highly Commended: MyFirstUK AND Tempcover Ltd.

Winner: Proximo Ltd


Above and Beyond

Highly Commended: Signature Property Services AND Charles Taylor Assistance

Winner: Vetsure Pet Insurance


Fight against Fraud

Highly Commended: CDL Hummingbird Syndicate

Winner: Standard Life, part of Phoenix Group



Best New Business

Highly Commended: LexisNexis Risk Solutions

Winner: Arma Karma



Giving it Back to Charity

Highly Commended: The Vella Group

Winner: Ninety Consulting


Best Customer Service in Social Media

Highly Commended: Rooster Insurance

Winner: Arma Karma


Customer Experience in a Crisis

Highly Commended: Kindertons Accident Management

Winner: FloodFlash


Contact Centre Support Team of the Year

Highly Commended: TotallyMoney

Winner: Emerald Life Limited


Unsung Hero Award

Highly Commended: Michael Thompson - PCS, a Verisk business

Winner: Sue Cripps - Motofix Group


Best Vulnerable Customer Initiative

Highly Commended: Sedgwick

Winner: HomeServe

Diversity and Inclusion

Highly Commended: Signature Property Services

Winner: Crawford & Company


Learning and Development

Highly Commended: The Vella Group

Winner: Sedgwick


Best Digital Transformation in a Crisis

Highly Commended: Crawford & Company

Winner: Sedgwick